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Professional Receptionist Seminar
BELIEVE in YOURSELF and INVEST in YOUR FUTURE
| Designed for: |
Staff who are representing the company in a front line receptionist position, or who are asked to deputise in this important role from time to time. |
| Prerequisites: |
None. |
| Objectives: |
To understand the importance of the receptionist’s role and project the best image for your company. |
Benefits
- Increased work effectiveness for individuals through better understanding and application of the key responsibilities involved in this job role.
- Workbook with practical exercises and individual notes to ensure that the skills learnt on this course will be successfully applied in the workplace.
- The opportunity to gain a widely recognised Pitman Training Certificate.
Course Content
- Learn how to make a first impression people remember.
- To review best telephone practice and learn how to direct calls correctly.
- Learn how to develop strategies for dealing with difficult people and situations.
- Learn how to receive visitors professionally.
- Develop effective listening skills and focus on customer care.
- Learn how to stay motivated and be part of the company team.
Duration
| Course Duration: |
One day |
| What Next: |
Telephone Technique Seminar
PresentationTechniqueSeminar |
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